Shipping and Returns Policy
Shipping:
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Processing Time:
- All orders placed before 4:00 p.m. will be processed and shipped the same day, Monday to Friday.
- Orders placed after 4:00 p.m. will be processed and shipped the next business day.
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Shipping time:
- We guarantee fast shipping within 24-48 hours from order confirmation.
- Deliveries are made from Monday to Friday, excluding holidays.
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Shipping Tracking:
- A tracking number will be provided so customers can track their order.
Returns:
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Free Returns:
- Returns are free within 14 days of receiving the product.
- To be eligible for free return, the product must be unused and in its original condition, with all accessories and original packaging.
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Return Process:
- Customers must contact our customer service to request a return.
- Detailed instructions will be provided on how to return efficiently.
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Inspection of Returned Product:
- Returned products will be inspected to ensure they are in resalable condition.
- Damaged or used products will not be eligible for refund.
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Refund:
- Once the return is approved, the refund will be processed to the customer's original payment method.
- Refund processing time may vary depending on payment method and bank policies.
Warranty:
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Warranty Duration:
- All of our products are backed by a 2-year warranty from the date of purchase.
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Warranty Coverage:
- The warranty covers manufacturing defects and malfunctions under normal conditions of use.
- It does not cover damage caused by misuse, accidents or unauthorized modifications.
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Warranty Claim Process:
- Customers should contact our customer service to initiate a warranty claim.
- Instructions will be provided on how to proceed with the claim.
This policy is subject to change, and any modifications will be communicated effectively through our usual communication channels.
For more information or clarifications, please do not hesitate to contact our customer service team.
Contact: support@drybreak.es